It was Friday around 3pm when my small Brooklyn business had a serious toilet clog. Usually, on Friday’s after 3pm there is an after-hours charge tacked on so I was nervous about the total cost. The plumber showed up around 15 minutes after I called and was in and had taken care of the issue in another 15. They usually have a 1-hour minimum for service calls (payment-wise). However, knowing that I am a small business owner, and considering how quick my job was, they did not charge me the after-hours fee. This helped me (and my business) tremendously and they have made a loyal customer for life! Call and ask for Manny – he will take care of you!